Acceptable Use And Prohibited Services Policy

Who This Policy Applies To

This policy applies to all users of Wakajor — Buyers, Plugs (service providers), and visitors. By using Wakajor, you agree to abide by this Acceptable Use Policy. Plugs are additionally bound by the Plug Agreement.

Prohibited Services And Conduct

• Fake, forged, or falsified documents of any kind — including certificates, IDs, bank statements, or official letters.
• Bribery, kickbacks, facilitation payments, or claims of government or institutional insider access.
• Illegal BVN or NIN changes, impersonation, identity fraud, or account takeover assistance.
• Guaranteed outcomes for visa applications, school admissions, bank approvals, CAC registration, government processes, or any third-party decision.
• Exam malpractice, result upgrades, academic dishonesty, score manipulation, or certificate forgery.
• Fake medical documents, stolen personal data, hacking services, or unlawful surveillance tools.
• Violence, weapons, illegal drugs, controlled substances, or unlawful adult services.
• Money laundering, fraud facilitation, phishing, or any activity that violates Nigerian law or applicable international regulations.
• Spam, unsolicited messaging, fake reviews, or artificial engagement manipulation.
• Off-platform payment solicitation or attempts to circumvent Wakajor's protected payment workflow.

Permitted Legitimate Services

Wakajor supports lawful professional, creative, administrative, and technical services. Permitted services include genuine advisory, preparation, document retrieval, legal administrative support, creative work, tutoring, consulting, and other services that are truthful, lawful, and clearly described. Services must not make false claims about third-party outcomes.

Monitoring And Enforcement

Wakajor actively monitors listings, custom requests, chat messages, uploaded files, reviews, risk signals, and transaction patterns. Violations may result in listing removal, order cancellation, account restriction, payout hold, account termination, reporting to relevant authorities, or referral to law enforcement where legally required.

Enhanced Due Diligence

Certain service categories, account behaviours, and transaction patterns trigger enhanced review. This may include manual listing review before activation, additional KYC documentation, transaction monitoring, payout holds pending compliance clearance, or escalation to our trust and safety team. Wakajor reserves the right to request additional information at any time.

Reporting Violations

All users are encouraged to report suspected violations through in-app support, the dispute system, or by contacting Wakajor directly. Reports are reviewed by our trust and safety team. Wakajor does not tolerate retaliation against users who make good-faith reports.

Policy Updates

Wakajor may update this policy from time to time. Continued use of the platform after a policy update constitutes acceptance of the revised terms. Material changes will be communicated to registered users.